IT Outsource & SLA

The lack of IT specialists is a challenge for many companies that want to integrate modern technologies, maintain a stable infrastructure, and ensure operational continuity.

IT outsourcing is a practical solution for companies that need access to professional resources, qualified technical support, and specialized expertise without permanently expanding their internal team.

BTS PRO has been providing IT outsourcing services since 2008, supporting companies in the administration, development, and optimization of their IT infrastructure. With a team of experienced specialists, BTS PRO is the right partner for companies that want to turn technology into an effective tool for growth.

Why choose BTS PRO?

• Flexibility and adaptability: our services adapt to the needs of your company, regardless of business size or IT infrastructure complexity.

• Collaboration regulated through SLA: the SLA contract clearly defines the terms of collaboration, service levels, performance indicators, response times, cost structure, and responsibilities of each party.

• Reduced costs and risks: IT outsourcing helps optimize internal resources, control costs, and efficiently manage technical risks.

• Dedicated team: BTS PRO specialists provide infrastructure monitoring, prompt interventions, and professional technical support so that company operations can continue without major interruptions.

What services do we provide?

• Server maintenance: we configure, administer, and monitor company servers, identify and resolve hardware and software issues, provide support for technical and software upgrades, and ensure the required technical maintenance for stable operation.

• Backup services: we implement backup and recovery solutions for databases, servers, workstations, and the entire IT infrastructure. We ensure regular and unified data backup policies, detect errors, and protect the company’s critical information.

• Networking services: we analyze client needs, design and configure networks, assess existing infrastructure, configure network devices, and intervene where sockets, connectors, cables, or IT equipment need to be replaced.

• Software administration: we perform system audits, provide upgrade recommendations, diagnose and resolve errors, and install and configure the software required for company operations.

• Technical support and interventions: we provide user support, resolve current issues, monitor system operation, and perform interventions according to the service level established through the SLA.

Benefits of IT Outsourcing with BTS PRO

• Financial transparency: our contracts include a clear pricing structure, payment terms, and included services for predictable collaboration.

• Operational continuity: we ensure fast interventions, preventive solutions, and recovery plans in case of incidents to minimize the impact on business operations.

• Predictability and performance: the SLA defines the level of services provided, response times, and measurable performance indicators.

• Specialized resources: your company benefits from a technically experienced team capable of managing IT infrastructure and supporting development projects.

• Scalability: services can be expanded or adjusted according to company growth, new requirements, or IT infrastructure development.

Discover how BTS PRO IT Outsourcing and SLA services can turn your IT infrastructure into a competitive advantage for your company.

BTS PRO – The trusted partner for your business.